terms & conditions
1. Introduction
Welcome to Eline Fine Jewellery Limited, trading as Eline Ewbank. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before making any purchase.
2. Definitions
"Services" refers to the fine jewellery products and bespoke jewellery creation services offered by Eline Fine Jewellery Limited.
"User" refers to any individual or entity that accesses or uses our services.
"Website" refers to elineewbank.com.
3. Acceptance of Terms
By using our services, you confirm that you are at least 18 years old and have the legal capacity to enter into these terms. If you do not agree with any part of these terms, you must not use our services.
4. User Obligations
Users agree to:
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Provide accurate and complete information when creating an account or placing an order.
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Maintain the confidentiality of their account credentials.
Notify us immediately of any unauthorized use of their account
5. Products and Services
Eline Fine Jewellery Limited offers a range of fine jewellery products available for purchase online, including but not limited to engagement rings and bespoke jewellery designed to meet individual customer specifications. All products are subject to availability.
6. Shipment and Delivery
We currently ship to the following countries: Australia, Austria, Bahrain, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Georgia, Germany, Gibraltar, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Malaysia, Malta, Netherlands, New Zealand, Norway, Qatar, Romania, Saudi Arabia, Singapore, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom, USA.
Orders are shipped with tracking. However, we are not responsible for lost, delayed, or damaged parcels once dispatched.
Customs duties, taxes, and import fees are not included in the product or shipping price. These charges must be paid by the customer when the parcel arrives at the border. The courier will request payment directly. These charges are non-refundable and non-exchangeable, even in the case of returns or cancellations.
7. Returns and Exchanges
All products and services are final sale. Due to the bespoke and handcrafted nature of our jewellery, we do not offer refunds or exchanges under any circumstances.
8. Payment Terms
Full payment is required at the time of purchase. We accept major credit and debit cards as listed on our checkout page. All transactions are processed in [currency].
9. Cookies
Our website uses cookies to improve your browsing experience and for analytical purposes. By using our website, you consent to our use of cookies in accordance with our Privacy Policy. You may disable cookies through your browser settings.
10. Disclaimer
WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Confidentiality
Eline Fine Jewellery Limited is committed to protecting your privacy. We will not disclose your personal information to third parties without your consent, except as required by law. All data is handled in accordance with our Privacy Policy.
12. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of Eline Fine Jewellery Limited or its licensors and is protected by intellectual property laws. Users may not reproduce, distribute, or create derivative works without our express permission.
13. Limitation of Liability
To the fullest extent permitted by law, Eline Fine Jewellery Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or the inability to use our products.
14. Indemnification
Users agree to indemnify and hold Eline Fine Jewellery Limited harmless from any claims, losses, or damages arising from their use of our services or violation of these terms.
15. Modifications to Terms
We reserve the right to modify these terms at any time. Users will be notified of any changes via our website. Continued use of our services after changes indicates acceptance of the new terms.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong.
17. Contact Information
For any questions about these Terms and Conditions, please contact us at:
Email: contact@elineewbank.com