FAQ
what stones are you selecting for your pieces of jewellery?
we exclusively work with natural colored gemstones and natural diamonds.
our international network of gemstone dealers enables us to handpick the ideal gems for our creations and for our client's special orders. if you would like to learn more about Eline Ewbank gemstones, head over here.
are you providing a certificate of all gemstones?
some stones are certified. please refer to the specific product description for details.
what type of gold do you use?
our collections are crafted from 18 karat gold.
for bespoke orders, clients may choose their preferred metal.
is it possible to customize one of your design?
yes, always happy to create personalized pieces that you'll cherish for life!
our bespoke service starts from $2,000 USD excl. VAT. get in touch.
I'm looking for an engagement ring but I don't know where to start, how can you help?
finding the perfect engagement ring can be intimidating: there are so many fishes in the sea! we are here to guide you every step of this beautiful way. the journey starts with a (video) call to best understand your preferences and expectations, and present you our bespoke approach. let's start chatting!
how can I know my size for rings and bracelets?
check our size guide for all answers to your sizing questions.
where can I try your pieces?
if you wish to physically discover our collections, please get in touch and we may arrange an appointment in Hong Kong.
how to best clean your jewellery?
the simpler the better! you may delicately brush your favorite pieces with a soft-hair toothbrush with warm soapy water.
rinse well and dry with a soft cloth.
tell me more about shipping
we ship internationally, wherever you are. all our shipments are tracked and insured.
if your piece is featured in stock, it will be shipped within 3 working days.
if your piece needs to be produced, it will be shipped within 4 to 6 weeks.
tell me more about return, refund, exchange
all sales are final.
we can't proceed any refund or exchange at the moment. we apologize for any inconvenience, but we trust you'll love our pieces <3. if you're unsure about sizing, you may refer to our size guide.
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